• Juniper Firewalls, Intrusion Prevention Systems, VPN and related monitoring and management tools.
• Cisco ASA and ISE and related monitoring and and management tools.
• CISCO network equipment used at the core, distribution or access layers.
• Coordinate with MI IT Service Desk, Infrastructure and Information Security Office teams with regards to network and security infrastructure operations and support.
• Log cases and follow up with Juniper.
• Arrange for hardware replacement, coordinate to dispatch failed components and collect & replace new parts.