Agent Imperial Services Jobs in UAE

DescriptionPOSITION SUMMARYAnswer record log and process all guest calls requests questions or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls screening calls do not disturb call forwarding conference calls TDD relay calls and non-registered guest calls. Adv...

Process all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Sofitel StandardsAccurately record and control wake-up callsAssist guests with international calls and directory queriesCall guests by name whenever possiblePage staff member when reques...

Consistently offer professional friendly and engaging serviceProcess all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.Promptly answer telephone calls and emails addressing callers and senders in a clear friendly and courteous tone of voice....