Senior L2 NOC Support engineer

Key responsibilities: -

• NOC monitoring and support the operations of Advanced ISP network.

• Provisioning (IP assignment, core network configuration, configuring col-location equipment’s for customers, monitoring and graphing for colocation, customer backup and other customer network services).

• Work with Telecommunication Service Providers to resolve escalated circuit problems for resolution.

• In-depth knowledge of IPv4 /v6 implementation on ISP network.

• Good understanding of NOC NMS implementations (listed under Network Monitoring Systems section below) and its operations.

• Troubleshooting of all network/firewall Incident reported by Service Desk as well as working on Service requests.

In depth troubleshooting skills for ISP protocols. BGP, IS-IS, OSPF, MPLS etc.

• Good understanding on SDH, DWDM Platform and related service provisioning.

• Provide escalation support and assistance to Global Change Operations teams.

• Problem escalation, network management reports and trend analysis.

• Contribute to the continuous improvement of the network environment to ensure the highest possible availability, security, and performance of the network.

• Identifying and creating governance processes for capacity management, aligning with company standards.

• Analyze the change management requests and providing the necessary feedback before getting approval.

• Change management preparation and deployment.

• Coordinate with multiple teams and implement the software/hardware changes in the network.

• Interact with multiple teams to identify root cause of issues and provide ETR/RFO.

• Work with other internal support teams to deliver service to customers.

• A broad understanding of Infrastructure maintenance and support is required along with an excellent understanding of the importance of process for change control, incident handling and fault management.

• Server builds and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.

• Maintaining technical documentation (for NOC) of processes and procedures used throughout normal operations.

• Understanding of Submarine cable operations and maintenance.

• Documentation of all network devices and network activities must be done and updated on a regular basis.

Educational Qualifications:

• Bachelor’s degree or equivalent

Experience: -

• 5-8 years’ experience in the telecom field or similar.

Industrial Certifications:

• CCIE SP / R&S Preferred / (At least 5-8 years’ Service provider experience with CCNP)

Special Skills needed:

• 24x7 shift Rotation.

• Good communicator in English with a natural aptitude for dealing with people.

• Strong analytical skills and able to collate and interpret data from various sources.

• Ability to assess and prioritize faults and respond or escalate accordingly.

• Ability to review vulnerability reports and translate them into actionable tasks.

• Third party management skills.

• Good understanding of Regulatory Authorities processes and procedures.

• Good time management skills and ability to prioritize business impacting issues.

• A good understanding of cyber security, ISO Standards, and associated accreditation frameworks.

• Good understanding on facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, installing racks, setting up power, installing Ethernet, fibre and console cabling, power and KVM).

• Good understanding of Cisco IP Telephony.

• RIPE and related LIR processes.

• Basic Linux CLI skills.

• Basic understanding of NOC Power system and implementations.

• Project management skills.