Senior Deal Desk Manager CPQ Admin Deal Support

Senior Deal Desk Manager, CPQ Admin & Deal Support
Responsibilities:

• Help lead our CPQ implementation project and drive a highly successful rollout to markets and teams.
• Work closely with the Sales Operations, Process and Systems, and Finance teams to ensure the CPQ tool supports internal business requirements including approval rules and MDQ configuration.
• Collaborate with teams, including Enablement, Sales, and Process and Systems, to guide the successful adoption and optimization of our Dealhub.io CPQ platform.
• Collaborate to configure,customize, and evolve Dealhub.io CPQ application components, including product rules, pricing logic, discounting strategies, and approval processes.
• Collaborate with Product integration teams to ensure seamless data flow between Dealhub.io CPQ and ERP platforms.
• Provide expert guidance on CPQ best practices, including configuration, pricing strategies, and quoting processes.
• Serve as a subject matter expert on non-standard deal requests, special pricing, operations, approval policies, commercial terms, and troubleshooting of deal issues and sales escalations.
• Identify areas for improvement and propose solutions working with stakeholders to gather requirements for future CPQ enhancements.
• Develop, test, and deploy new features, enhancements, and updates.
• Establish reports and workflows that track CPQ activity over time to identify trends in behavior or needs that may indicate opportunities for improvement.
• Lead analysis on business trends evidenced through CPQ data, in partnership with Deal Desk and Pricing functions.
• Maintain a catalog of process documentation, identifying key risks and testing requirements.
• Support active deals as a member of the front-line Deal Desk team, both as backstop capacity for the team, and to intimately understand current processes and pain points
  
  

Some key qualifications:

• Have 4+ years of experience in a Deal Desk or GTM Operations function with a global sales team
• Expert understanding with CPQ (configure, price, quote) tools with experience implementing complex CPQ projects for global organization.
• Thorough understanding of standard business practices related to GTM Operations processes and systems.
• Positive team player and effective communicator with all levels of management and cross-functional organizations