Sales and Service Officer

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Description

Opening date 15-Apr-2024 Closing date 18-Apr-2024 Job description

Some careers prize diversity more than others.

If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role is primarily a customer facing, servicing Advance and Personal Banking customers. Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business. The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell WPB products and services.

In This Role, You Will

• Achieve individual Wealth & Personal Banking (WPB) performance metrics
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone.
• Effective use of tools and information to drive customer service delivery and WPB performance
• Execute on customer contact strategies in line with Group operating models and strategy set by regional Management team
• Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date
• Ensure all customer needs are met and sales opportunities are maximised
• Undertake effective Individual Reviews
• Work on leads provided through customer life cycle management and tactical campaign and follow up on diarized leads
• Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales
• Assist in Sales Floor Management periodically and on a need base counter and teller positions with support on cash and cheque transactions