Branch Manager

Leadership and Team Management:

• Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, and performance management.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.

Operations Management:

• Support in setting up the branch resources, systems and processes.
• Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.
• Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
• Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity.

Sales:

• Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
• Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
• Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.

Customer Service:

• Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
• Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
• Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.

Financial Management:

• Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
• Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
• Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.