Asst Director of Sales - Mandarin Oriental Hotel Group

Mandarin Oriental Muscat

Situated in a prime beachfront location Mandarin Oriental Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites five restaurants and bars a lush Spa at Mandarin Oriental and an outdoor swimming pool. The hotel features a oneofakind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscats most desirable districts an exclusive collection of 155 Residences at Mandarin Oriental combine the Groups legendary service worldclass amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope:

In conjunction with the Director of Sales and Marketing this position is responsible for maximizing rooms / F&B / Conference and Banqueting business from a defined account base. Proactively uncovering new prospects with the Mandarin Oriental Muscat and maximizing conversion of business in line with hotel budgetary goals.

This position is the senior account handler within the Sales structure and therefore requires a high degree of selfmotivation and the ability to work unsupervised using own initiative. This position is responsible for the management of sales accounts and is also responsible for assisting the Director of Sales for the daytoday management of the sales team. Representing Mandarin Oriental Hotels Group promoting the quality image of the company at every opportunity and uncovering leads for Mandarin Oriental Muscat.

Responsibilities:

• Proactively manage a predetermined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
• Proactively prospecting new accounts for MOMCT and following sales process through to convert into producing accounts.
• Take personal responsibility to ensure that hotel system for Sales and Catering Standards are maintained and that the system is utilized to is full capacity. Maintain uptodate activity and rate information for each account. To understand and be able to take decisions and action any group and events enquiries and ensure accurate hand over and follow up to the Convention Services Team.
• To attend any trade fairs as a representative of Mandarin Oriental Muscat ensuring that the quality image of the Hotel s is portrayed and that every opportunity is taken to promote the hotel.
• To take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotel to enable empowered decisions in all rate negotiations.
• To actively participate in the annual Marketing Planning process as a support for the Director of Sales and to take responsibility for the compilation of competitor rate and product information as indicated by the Director of Sales.
• Communicating client requirements in a timely and accurate manner to all internal departments as required ensuring delivery of superior guest service.
• Renegotiation of SET agreements within MOHG company guidelines of all corporate accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments and confirmation to client.
• To take responsibility for the compilation and execution of quarterly sales action plans as agreed with Director of Sales. Communicate any obstacles to completing action plans to DOS.
• To arrange and manage familiarization trips and educational excursions in line with business needs.
• To coordinate with the members of the sales team to ensure that the weekly notice board checks are completed and documented.
• Participate in marketing strategies and take responsibility for agreed projects such as direct marketing production of sales collateral and advertising campaigns in support of DOS.
• To accurately complete all Global Preference European SET Preferred RFP Agreements and Travel Management solicitations within MAP account base ensuring all deadlines are met.
• Participate in weekend Duty Management Shifts as required.
• Proactively respond to any Group/banqueting requests checking space/rates in Opera Sales & Catering and communicating to the Convention Services Team for further follow up.
• To take responsibility for the organization

Qualifications and skills:

• Qualifications: Ideally with a university degree or diploma in Marketing or Hospitality/Tourism management.
• Minimum 2 years work experience as Asst. Director of Sales or Senior Sales Manager.
• Fluent in English excellent verbal and written communications skills
• Excellent presentation skills
• Comfortable and confident in taking the lead and managing a team and able to handle any pressure situation that may arise
• Good interpersonal and leadership skills with proven track records in planning and executing strategies flaring ideas on service excellence and profitability will secure this challenging role.
• A proven track record of driving business results.
• Working times will be as per office hours however successful candidates maybe required to work additional hours to meet the demand of our business and the clients.