Account Manager - Delivery Hero

Whats On Your Plate

• Serve as the main point of contact for partners managing inquiries addressing complaints and resolving any issues that may arise.

• Equipping partners with indepth product knowledge and serving as a trusted advisor.

• Establishing and sustaining strong resilient client relationships.

• Collaborating with internal teams to ensure client satisfaction and timely delivery of products or services.

• Understand partners business goals and needs and proactively identify opportunities to meet those needs.

• Develop account plans and strategies to maximize revenue and growth opportunities.

• Conducting regular account reviews and preparing reports to track client progress (8 10 meetings weekly )

• Negotiate and renew contracts pricing and terms with partners

• Generate reports and analyze sales data to track account performance and identify areas for improvement for existing Cities/ Areas

• Conduct monthly meetings and share Business growth plans with each or top vendors partners

• Monitor industry trends and competitors to stay informed about market changes and adjust account strategies accordingly

• Handle vendor escalations effectively and maintain a high level of customer satisfaction. (Complaint management per portfolios )

• Performance Monitoring and KPI Management: Regularly monitor analyze and report on vendor performance against set KPIs. Implement strategies to ensure monthly targets are met and exceeded providing insights and recommendations to optimize their online presence performance and customer satisfaction.

• Expected to efficiently handle additional tasks as assigned by the manager

Secondary Tasks:

• Conduct branch visits to identify gaps Operational issues and take needed action to fix them

• Support partners with needed insight to help them expand their business

• Ensure Menu items prices match across all delivery Platforms

• Maintain high level of menu hygiene (Items description and items pictures)

• Handling effectively any project/tasks assigned and ensure resolution within agreed timelines

• Training and Onboarding: Guide new vendors through onboarding ensuring they are trained and comfortable with our platform and procedures.

• Vendor commercial viability: Ensuring restaurants are online during their operational hours and generating minimum daily/weekly/monthly orders set by the company

As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook local knowledge with global expertise. It also allows us to innovate create and bring new technologies for the betterment of the MENA region such as qcommerce sustainable packaging cloud kitchens autonomous delivery vehicles robots and drones.

We deliver across 9 countries with more than 4500 employees! Our food delivery business works with over 27000 brands and almost 50000 branches.
Our qcommerce concept talabat mart (121 Stores) now delivers groceries to customers in Bahrain Iraq Egypt Jordan Kuwait Oman Qatar and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide