On-Site Service Specialist

Your responsibilities: • Troubleshoot issues throughout facility & with remote users along with: • Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity. • Printers – manage supplies, provide troubleshooting, & coordinate with technicians • Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones. • Accounts – manage use & upkeep of shared user accounts. • Factory PCs – manage deployment of hardware and setup of various types of software. • Network – assist with adding or modifying network connections & cabling. • Hardware – assist & manage various cabling and peripherals for user workstations. • Work with multiple teams on IS & IT needs for integration of new devices & machines. • Provide documentation of issues, solutions, and potential problems • Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required. • Take care of physical stock management of devices and accessories including CMDB updates • Manage logistics by using local logistic providers to ship and move devices across locations • Identify and report risks that might downgrade OSS service quality • Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support • Host and support third party technicians • Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality • Follow given OSS governance (participate in meetings, follow escalation path, etc.) • Follow OSS procedures defined in Runbook, SOPs, knowledge articles Drivers license beneficial for this job role • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background • A university degree or completed an apprenticeship in the field of information technology. • 2 years of professional experience in IT support. • have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven. • Proficiency in written and spoken English