Setting up and configuring new laptops and desktops with Endpoint security solutions
Ensuring security and upgrades are applied and kept up to date on desktops and laptops
Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction
Ensure that response time and resolution time objectives are met as defined in the SLA
Reporting faults and maintaining logs on desktops and laptops
Responsible for managing backups and tape rotation