Lounge Manager

Main Responsibilities

• Oversee all operational and administrative aspects of Mandarin and Baraha Lounge and be able to prioritise the required level of engagement in both areas depending on business volumes and other related parameters
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times
• Create and maintain a great synergy between Mandarin and Baraha Lounge to assure maximum efficiency and guest satisfaction
• Responsible to cover all hostess duties for the outlet at any time of the day mainly by taking reservations, warmly welcoming and escorting the guest to the table
• Supervise the maintenance and cleanliness of the Lounges at all times and carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment
• Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the Lounges in order to maximize revenue generating opportunities in line with market demands
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately
• Maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet