IT Support Technician

Job Summary Support critical business functions and provides detailed and specialized IT technical expertise. Works under general direction within a clear framework of accountability, exercises substantial personal responsibility in proving IT support to the end users’ for their day to day IT incidents and service requests; Key Responsibilities • Provide first level support through call center or onsite, for all IT services. Escalate incidents to the next level when required support from level 2 or SMEs; • Carry out the Deployment and installations of end user computer equipments and peripherals based on the business demand; • Fulfill the end users IT requests for software installations, software configurations, hardware relocations and other business requirements; • Facilitate end user hardware and operating systems upgrades as and when necessary; • Participate in the end users computing projects for various IT initiatives; • Contribute to the development of software installation procedures and end user guides.