FB Reservations Agent

Provide Information to Customers

Reservation sales agents help customers at hotels, car rental facilities, airlines, travel agencies, and resorts. They inform customers about services and products offered, local attractions, driving directions, and provide any other type of information the customer wants to know about their trip.

Make Reservations

The primary task of a reservation sales agent is to book reservations for hotels, flights, car rentals, cruises, and events, among other things. These agents listen to customers and help accommodate them with services that best fit their needs. The reservation sales associate makes sure the requested dates, products, or services are available, and completes the reservation with a friendly attitude.

Handle Customer Complaints

Unfortunately, things don’t always go smoothly for customers while traveling, and the reservation sales agent is usually the person a customer contacts to voice a complaint or concern about their reservation. The sales agent remains calm and friendly throughout the process and helps the customer resolve the situation.

Sell Products and Services

Reservation sales agents often offer additional products and services to customers who book through them or assist customers in signing up for rewards programs for special offers and deals.

Process Payments and Refunds

Payments for products and services are usually taken when a reservation is made, and the reservation sales associate processes these payments and issues receipts. When a customer wants to make a cancelation or is unsatisfied with their reservation, these agents process and issue refunds according to company policy.