Duty Manager

The Supervision of all personnel within the hotel and their adherence to the various pre-set standards relating to the various departments. Ensuring a smooth run of the operation and achieving a high level of customer service. Ensuring that the correct daily accounts closing is carried out and representing the Hotel Management in their absence. Core Competencies •Dependability:Meets commitments, works independently, and accepts accountability. Meets attendance and punctuality requirements. Steps forward when asked. •Adaptability:Inspires flexibility and learning. Actively seeks feedback. Takes on new responsibilities. Handles pressure well. •Living the Values:Supports the Hilton Worldwide Values in daily actions. Holds self-accountable for consistently demonstrating the values in interactions with team members, customers, and owners. •Customer Focus: Consistently delights the customer and exceeds their expectations. Is committed to increasing customer satisfaction. Responds well to internal customers. •Productivity:Achieves objectives agreed with their Supervisor. Is open to finding ways to improve efficiency and effectiveness. Continually seeks ways to be more effective and efficient. •Teamwork:Works well with others to achieve shared goals. Builds strong and productive relationships. Meets all personal deadlines and responsibilities.