Customer Success Manager

Desired Skills and Experience:

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Bachelor’s degree in related field or equivalent work experience

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4-6 years of enterprise software or SaaS customer success/account management, owning your own book of business, with a demonstrated track record of success

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Collaborative mindset, with experience working internally with Account Management, Product, and Engineering teams

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Outstanding writing, communication and presentation skills, with an emphasis on performing demos and creating presentation decks for senior level users

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Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers

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Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment

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Ability to think on your feet and problem solve in real-time