About the opportunity

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill performancerelated gaps.

• Monitor & Ensure Rider Compliance (Right to work).
• 3PL Management & Communication.
• Managing 3PL Legal Compliance.
• Improve Rider Onboarding Process.
• Maintaining Fleet Supply to ensure smooth operations.
• Planning & Policy making for 3PLs.
• Monitoring 3PL level performance to ensure smooth operations.
• Lead Rider Recruitment as per business requirement.
• Setting up a performance improvement plan to improve the performance of lowperforming riders.

What you need to be successful

• Bachelors Degree.
• 23 years of experience in the food/grocery tech industry is highly preferred.
• Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc.
• Strong communication skills both written and verbal. English and Urdu are a must. Arabic is a plus.
• Influencer and a negotiator with good public speaking and presentation skills.
• People management skills: Experience in managing a bigger group of people.

Who we are

As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We deliver across 9 countries with more than 4500 employees! Our food delivery business works with over 27000 brands and almost 50000 branches.

talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide.