Continuous Improvement Manager

About the role: Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Continuous Improvement Manager. As a Continuous Improvement Manager, you will be responsible for pursuing continuous process innovation and business improvement which is crucial for an all-rounded processes framework. You will also assist in fostering a culture of sustainable change through the creation and embedding of a streamlined methodology and the supporting frameworks, to deliver business transformation. Specific responsibilities for the role include: • Develop a holistic understanding of how Flight Operations operates to fully grasp how changes in one area/ function may impact other parts of the business. To be able to tap synergies and prevent process conflicts this broad-spectrum of knowledge and keen insight is imperative. • Identify core processes across Flight Operations, document them, create detailed process maps and associated materials which is crucial for standardization, process verification, determine accountability, and for regulatory requirements. • Examine processes in detail to support IT projects; and/ or to provide transparency to management and cross functional teams. • Support business teams with the delivery of better value and greater efficiency through the identification and elimination of inefficiencies within business processes and identification of better ways of working. • Collaborate with cross-functional teams to develop data-driven solutions to improve the quality of all work completed. • Support the adoption and use of new processes in order to identify and deliver service improvement activity across the business, through employing process improvement methodologies and the application of innovative thinking. • Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance. • Ensure learning and mentoring for the Lead Officers on the team. • Support and assist the Manager Flight Operations Process Excellence through all Flight Operations initiatives as required.