Cargo ULD Business Specialist

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple. To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers. Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027. We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways Cargo ULD team as a ULD Business Specialist in our office in Doha. Join the #MovedByPeople family and leave a mark as part of the Cargo ULD team. The role will be responsible to lead, develop, review and re-build operational reporting requirement to ensure visibility on all key metrics related to ULD management. Responsible for providing analysis of ULD operational indicators and ULD operational business performance to the ULD team. The role includes: • Lead business process reengineering of documented, quality and operational strategies covering active units, not moving units, leasing, repairs, consumables, ULD messaging and other operational KPIs. Ensure regular checkpoints are identified and work with operations team on change management and effective adoption of processes. • Develop key reports for operational areas within the ULD department and relevant internal and external stakeholders. • Develop reports relevant to key stakeholders in user-friendly formats for senior management and internal parties. To design and build reporting tools in Excel, Power BI and Tableau to allow sustainable inputs from relevant team members. • To analyse the performance levels and trend analysis on key ULD indicators. To analyse the trends and identify peak periods and propose effective ULD Management. • To ensure consistent SOPs in the ULD Department by associating critical processes to KPIs and providing visibility on operational gaps or deviations. • Review processes to identify problems ad propose process correction solutions that can be easily measured and monitored through a quality KPI dashboard. • Lead or assist in new and ongoing projects end to end within the ULD department • Introduce and implement LEAN practices to current and new operations, processes, and practices. Qualifications Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible