Business Planning Manager - Technology amp Operations - Standard Chartered

JOB SUMMARY

• The BPM is a key role in support of the MENA(xUAE) CTOO in implementing all strategic plans monitoring deliverables and the development of Fintech initiatives/partnerships. It drives important initiatives communication/tech learning and coordinates key reporting.

RESPONSIBILITIES

Support and Governance

• Support the MENA(xUAE) CTOO in development and execution of the team effectiveness and delivery of Operations & T&I priorities across MENA(xUAE) ensuring these are aligned to the business/functional strategies Group People Strategy and AME / MENA(xUAE) Business Strategy.
• Support the MENA(xUAE) CTOO in developing and imbedding in the team a highperformance culture
• Develop and implement a regional/cluster engagement plan to improve and drive employee engagement
• Implement and maintain structures to support effective corporate governance in AME region / MENA(xUAE) Cluster
• Oversee the governance of projects and strategic and governance initiatives impacting the Cluster; holding the business and teams accountable for project delivery and ensuring alignment to Group standards; challenging the Group and Region when necessary

Communications and Learning

• Work with Corporate Affairs in developing internal and external communication agenda leveraging on social media to create market presence
• Support the AME and Group Technology communication strategy
• Building and improving communications within the region and with other key stakeholders to reinforce the understanding of the functions best practices
• Conduit on Tech learning and driving the adoption of recommended/minimum set of Tech topics learning required for transformation to Digital

Service Management and Resilience

• Assure accuracy and maintenance of the catalogue of Applications (across Region by Market) including Business Criticality Business Impact Assessment Security Business Impact Assessment
• Embed Service Management regime and develop simple view of Incidents and Impacts including regulatory reportable incidents
• Service Level Management cross correlation and assurance of Service Level adherence to group IT MSA (IT Master Service Level Agreements)

Running fintech initiatives

• The role holder is required to project manage the activities arising out of various Fintech initiatives that the AME region is working on with focus on coordination with the chosen Fintech entrepreneurs and other partners including coordination for development and deployment of frameworks covering project governance testing interface definitions change prioritization quality of change system parameter and code setup and training.
• Coordinate the various Fintech initiative activities arising out of Banks participation in the countries led accelerator programme
• Work with and support the coaches in progressing the tasks to determine the opportunities
• Coordinate with various Fintech entrepreneurs and support evaluation of business opportunities including scoring of various approaches and ideas
• Scan the market for similar initiatives and develop market information and intelligence
• Formulate Testing Model: covering interface testing system integration testing user acceptance testing and user verification testing.
• Recommend a Model Country Testing approach and deploy a hybrid model of centralized and incountry testing for the initiatives shortlisted for further evaluation/implementation
• Coordinate preparation of change validation checklist and ensure that is deployed to validate every change before approving the change.
• Organize Training as appropriate
• Communicate weekly status report to MENA(xUAE) CTOO for senior stakeholders in the Cluster

HC and Budget Management

• Support the MENA(xUAE) CTOO in development and execution of the people plans and HR priorities across MENA(xUAE) ensuring these are aligned to the business/functional strategies global people strategy Regional Priorities and Group People strategy
• Ensure robust Headcount Management in line with Corporate Plan
• Manage productivity headcount and cost according to organisation structure and capacity model

Risk & Control

• Drive the closure or mitigation of operational risk issues in the cluster
• Work with MENA(xUAE) and AME Client Journey members and other key stakeholders in countries and group to reinforce an effective control environment and assist in resolving material country issues that are crossbusiness and/or crossfunctional in nature

Key Stakeholders

• Coaches for Fintech initiative
• Country and Cluster CTOO as applicable
• Country and Cluster operations (CJ) teams
• Bahrain & MENA(xUAE) CMT and T&I MT/LT
• MENA(xUAE) Corporate Affairs Brand and Marketing
• T&I Governance and Change

Regulatory & Business Conduct

• Display exemplary conduct and live by the Groups Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank. This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct.
• Lead the MENA XUAE CLUSTER to achieve the outcomes set out in the Banks Conduct Principles
• Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Groups brand and values in MENA XUAE CLUSTER; Perform other responsibilities assigned under Group Country Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Bachelor/Masters Degree with relevant experience in multiple phases of the project lifecycle preferably with exposure to Fintech industry
• Good knowledge of project management processes
• Able to take ownership of issues/tasks and apply project management best practices
• Ability to create effective work relationships across businesses organisation & borders
• Senior stakeholder engagement and management experience
• Analytical mind set able to provide the ultimate picture reflecting the TTO status.
• Focused organised resultsoriented and works independently to strict timeframes
• Good presentation and excel skill

Role Specific Technical Competencies

• Technical Knowledge and skills along with Analytical Thinking

About Standard Chartered

Were an international bank nimble enough to act big enough for impact. For more than 160 years weve worked to make a positive difference for our clients communities and each other. We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours. When you work with us youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do
• Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well
• Be better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term

In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing.

• Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations
• Timeoff including annual parental/maternity (20 weeks) sabbatical (12 weeks maximum) and volunteering leave (3 days) along with minimum global standards for annual and public holiday which is combined to 30 days minimum
• Flexible working options based around home and office locations with flexible working patterns
• Proactive wellbeing support through Unmind a marketleading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health firstaiders and all sorts of selfhelp toolkits
• A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning
• Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies everyone feels respected and can realise their full potential.
• Recruitment assessments some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website confidential