Bell Man

Responsible for the delivery of guest’s to their room, luggage, messages and any other items for delivery within the Hotel. • Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required • Collect messages from Royal Service and record them in the recording book. Messages should then be delivered in the required standard time. • Ensure that all deliveries for guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion • Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to guests, under the direction of the Bell Captain • Undertake the duties and responsibilities of the Doorman, as directed by the Bell Captain and/or Guest Service Manager. • Ensure all luggage is collected from guestrooms within the standard time • Ensure that all luggage is delivered immediately as instructed by Reception/Front Office or Concierge and placed in the room to the correct standard • Handle all guest property with extreme care • To assist with room changes as directed by the Reception supervisor • Ensure that all long term guest luggage is stored correctly and receipted in the correct manner • Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager • To assist in the departmental training of new colleagues • Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination. • Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity • Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code. • Maintain amicable and co-operative working relations with other departments in the Hotel. • Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself • Be aware of the departmental schedule and to always be on time for duty