Assistant Reservations Manager

The candidate must be able to: • Manage staff and ensuring smooth day to day activities for reservation department. • Ensure that quality of reservation is maintained in terms of guest details, rates, payment methods etc. • Plan and use efficient organizational skills to run the daily operation. • Supervise on-the-job and weekly training held by team leader for all staff. • Keep reservations staff informed on all changes or developments within the hotel and the company. • Spot-Check reservations made the previous day and Check all VIP arrivals. • Train, develop, and motivate staff to increase productivity. • Keep the department informed of all changes in the customer profile, rates, strategies, promotions and specials. • Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations. • Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set. • Assist Reservations and/or Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management. • Understand and utilize a consistent approach to selling in order to support the sales team. • Ensure a sales attitude is adopted. • Ensure and maintain the security of information relating to customers and personnel in the hotel. Qualifications • At least 1-year relevant experience in a similar position. • Results Orientated. • External and internal environment understanding. • Ability to work effectively in a team. • Great communication, presentation and influencing skills. • Customer/Commercial focus. • Team support and development mindset for the team. • Multicultural awareness and able to work with people from diverse cultures. • Flexible and able to embrace and respond to change effectively. • Self-motivated and energetic