Lead Member Experience

A premium performance and recovery club combining high-performance training recovery suites and community under one roof. Our front-of-house team plays a critical role in delivering a seamless high-quality member experience every day.

The Role

As a Lead Client Specialist you ll be the on-floor leader of our front-of-house team setting the tone for service professionalism and member care. This is a hands-on leadership role focused on execution team support and consistency rather than office-based management. Youll work closely with coaches facilities and operations to ensure members feel welcomed supported and looked after from arrival to departure. This role offers a clear pathway into broader responsibility for the right person.

Key Responsibilities

• Lead by example on the front desk and recovery floor delivering premium service daily
• Support train and guide Client Specialists to uphold service and brand standards
• Oversee daily FOH operations including:
• Member check-in and support
• Recovery suite scheduling and coordination
• Basic sales and membership enquiries
• Ensure smooth handoffs between FOH coaching and facilities teams
• Support launches events and community activations
• Maintain high standards of presentation organisation and member communication

Requirements

• 2 years of supervisory experience in hospitality fitness or wellness
• Strong customer service mindset with natural leadership presence
• Excellent communication and organisation skills
• Fluent in English (Arabic a plus)
• Comfortable working early mornings evenings and weekends

Preferred

• Experience in premium hospitality or boutique fitness environments
• Basic sales or CRM system experience
• First Aid certification (or willingness to complete training)

Compensation & Benefits

• Competitive salary (AED ) plus performance incentives
• Paid holiday and access to facilities
• Progression opportunities as the business scales based on performance and readiness
• Complimentary staff membership including access to training classes and facilities outside of scheduled working hours

• Salary: AED
• Incentives
• Complimentary staff membership
• Visa Sponsorship
• Insurance Coverage
• Annual Paid Holidays and Flight Tickets.