Service Desk Engineer

The Service Desk Engineers primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests routing Level 2/3 requests to the appropriate departments ensuring that service levels are maintained and that business deadlines are met.

Your responsibilities as a Service Desk Engineer:

• Triage and resolve incidents or service requests that are raised to the Service Desk.
• Meet service level agreements to ensure timely resolution of all tickets in an agreed time frame.
• Document and escalate incidents or service requests that cannot be resolved within the Service Desk to appropriate levels within the organization.
• Use various software tools and applications to troubleshoot issues and keep current with changes in technology.
• Create and maintain knowledge articles and playbooks for incidents and service requests that are common and frequently raised by users.
• Proactively identify areas for improvement and recommend solutions that can improve the service provided by the Service Desk.

Your qualities:
You can make your mark as a Service Desk Engineer if you have:

• Bachelors degree in computer science Information Technology or a related field.
• At least 3-5 years of experience working in a skilled IT service desk or similar technical support role.
• Knowledge of ITIL principles and best practices is essential.
• Excellent communication skills both written and oral with an ability to communicate effectively with technical and non-technical users.
• The ability to work in a fast-paced high-pressure environment prioritize activities and work efficiently during peak periods.
• Ready to work in 24/7 rotational shifts including night and weekend shifts.
• Technical knowledge of software and hardware platforms used within the organization. Microsoft certifications like AZ-900 SC-900 and MS-900 are a plus.
• Experience using ITSM tools like Top Desk ServiceNow and Remedy.

Qualifications :

What you can expect

• Warm welcome: We warmly welcome our new colleagues so they feel at home as soon as possible. During your onboarding program we give you all the ins and outs about Boskalis.
• Career development: Opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.
• Career opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.

Extra information

• Your team: You are part of the IT Digital Workplace team.
• Where you will work: your location will be our office in Abu Dhabi.
• Full-time job: The position of Service Desk Engineer is a full-time job. The Service Desk Engineer role is an office-based role that operates on a 24/7 basis to ensure that the business and IT services are adequately supported. The ideal candidate should be flexible to work on rotating shifts including weekends and public holidays.
• Next steps: Apply easily by completing the online application form. Interviews are held online or in the office. Once it is clear we are a good match well make you an offer and look forward to welcoming you to the company.

Additional Information :

Want to know more

We are more than happy to answer your questions about the position please contact Melisha Nazareth Corporate Recruiter via our career page.

Interested Please apply by filling in your details and by uploading your cover letter and CV on our careers site. 

Please note: Boskalis never requests a financial contribution to arrange visas or other documents related to a job vacancy. Be wary of individuals who pretend to be our recruiters and ask for such contributions. 

Disclaimer for Recruiters and Recruitment Agencies 

We appreciate your interest in our vacancies and understand that your candidate might be enthusiastic about this exciting opportunity. However our recruitment process is not structured this way; at Boskalis we handle recruitment ourselves. Therefore we do not accept unsolicited applications or CVs from recruitment agencies. Any submission will be treated as a direct application. 

#LI-MN1

Remote Work :

No

Employment Type :

Full-time