Service Delivery Manager

أبوظبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 18 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Location: Abu Dhabi UAE
Employment: Full Time
Industry: AI and IT Company
Sector: Government Entity
Contract: 1 year extendable
Experience: 79 Years

Role Overview

Responsible for governing end-to-end IT service delivery ensuring SLA/OLA adherence stakeholder alignment and continual service improvement across enterprise environments.

Key Responsibilities

Govern overall service delivery performance SLAs and OLAs
Act as primary liaison between business vendors and IT operations
Develop and maintain SLAs and service performance reports
Lead service review meetings with senior stakeholders
Ensure incident problem and change processes are followed
Manage service budgets and resource allocation
Drive continual service improvement initiatives
Ensure service continuity risk mitigation and resilience

Required Skills & Certifications

ITIL 4 Managing Professional (MP)
Strong knowledge of COBIT and ISO 20000
Stakeholder vendor and contract management
Reporting & analytics (Power BI Excel ServiceNow dashboards)
Strong leadership and communication skills

Location: Abu Dhabi UAE Employment: Full Time Industry: AI and IT Company Sector: Government Entity Contract: 1 year extendableExperience: 79 Years Role Overview Responsible for governing end-to-end IT service delivery ensuring SLA/OLA adherence stakeholder alignment and continual service improvem...