IT Technical Support Engineer

أبوظبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 2 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

To serve as the initial pointofcontact for troubleshooting Servers desktops software network and monitoring service availability for our customers.
Responsible for managing backups antivirus installation of Microsoft Patches User and mailbox creation Password reset and supporting connectivity.
Installation & troubleshoot the issues related to Server Operating System.
Excellent Installation & Troubleshooting knowledge on MS Windows 7 8 8.1 & 10 operating system.
Troubleshoot the issues related to desktop laptops printers and Microsoft Office applications.
Respond and diagnose problems through discussion with users and supervisor.
Work closely with L2 team in Managing the Network VMWare and HyperV Infrastructure.
Build deploy and maintain standard Windows updates and application installation packages.
Monitor and manage the backups & Antivirus.
Monitor customers IT infrastructure connectivity and availability.
Monitor and Manage the Azure Cloud Infrastructure Microsoft 365 applications.
Strong troubleshooting knowledge of Outlook & O365 suites O365 Management Portal.
Hands on troubleshooting knowledge of LAN/WAN issues.
Troubleshoot and Manage the CCTV DVR & Time Attendance Machine.
Knowledge on Biometric Access Control Backups Video Conferencing etc.
Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
On a scheduled rotation provide offhours emergency coverage for evenings weekends and holidays.
Other duties and responsibilities as assigned based on business needs.

Qualifications :

Bachelors degree (or equivalent) in Computer Science.

Additional Information :

Microsoft Certified System Engineer (MCSE) & (CCNA) is Mandatory.
Basic network trouble shooting.
General understanding of ITIL Process.
Excellent customer service skills including verbal and written communication skills.
Excellent organizational and troubleshooting skills.

Experience Requirements:

Minimum of 5 years of Desktop and Server support experience.
Experience providing customer support for server application software in a multisite enterprise.

Attributes and Behaviours:

Able to handle multiple tasks in a fastpaced environment.
Ability to create and maintain positive and professional business relationships with both internal associates.
Proven diagnostic problem solving and solution development capabilities required.
Fluency in English language.

Remote Work :

Employment Type :

Full-time

To serve as the initial pointofcontact for troubleshooting Servers desktops software network and monitoring service availability for our customers.Responsible for managing backups antivirus installation of Microsoft Patches User and mailbox creation Password reset and supporting connectivity.Install...

To serve as the initial pointofcontact for troubleshooting Servers desktops software network and monitoring service availability for our customers.
Responsible for managing backups antivirus installation of Microsoft Patches User and mailbox creation Password reset and supporting connectivity.
Installation & troubleshoot the issues related to Server Operating System.
Excellent Installation & Troubleshooting knowledge on MS Windows 7 8 8.1 & 10 operating system.
Troubleshoot the issues related to desktop laptops printers and Microsoft Office applications.
Respond and diagnose problems through discussion with users and supervisor.
Work closely with L2 team in Managing the Network VMWare and HyperV Infrastructure.
Build deploy and maintain standard Windows updates and application installation packages.
Monitor and manage the backups & Antivirus.
Monitor customers IT infrastructure connectivity and availability.
Monitor and Manage the Azure Cloud Infrastructure Microsoft 365 applications.
Strong troubleshooting knowledge of Outlook & O365 suites O365 Management Portal.
Hands on troubleshooting knowledge of LAN/WAN issues.
Troubleshoot and Manage the CCTV DVR & Time Attendance Machine.
Knowledge on Biometric Access Control Backups Video Conferencing etc.
Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
On a scheduled rotation provide offhours emergency coverage for evenings weekends and holidays.
Other duties and responsibilities as assigned based on business needs.

Qualifications :

Bachelors degree (or equivalent) in Computer Science.

Additional Information :

Microsoft Certified System Engineer (MCSE) & (CCNA) is Mandatory.
Basic network trouble shooting.
General understanding of ITIL Process.
Excellent customer service skills including verbal and written communication skills.
Excellent organizational and troubleshooting skills.

Experience Requirements:

Minimum of 5 years of Desktop and Server support experience.
Experience providing customer support for server application software in a multisite enterprise.

Attributes and Behaviours:

Able to handle multiple tasks in a fastpaced environment.
Ability to create and maintain positive and professional business relationships with both internal associates.
Proven diagnostic problem solving and solution development capabilities required.
Fluency in English language.

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

الدعم الهندسي
إنفاذ القانون
ABB
أمن المعلومات
Adobe Dreamweaver
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عن الشركة

Ghobash Group

Established in 1981, Ghobash Group stands as a distinguished UAE-based conglomerate renowned for its highly diversified and progressive business ventures. With a robust portfolio spanning eight pivotal sectors, including a strong focus on Technology, Energy & Utilities, and Healthcare ... اعرض المزيد

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