General Description of Role and Responsibilities:
- Develop and implement community outreach plans to inform and engage local stakeholders.
- Organize and facilitate community meetings presentations and public forums to communicate project updates.
- Serve as the primary point of contact for community members addressing questions and concerns.
- Prepare newsletters flyers social media posts and other communication materials to keep the public informed.
- Build and maintain positive relationships with community leaders residents local government officials and other stakeholders.
- Identify key community stakeholders and maintain a comprehensive contact list.
- Engage in proactive relationship management to mitigate potential conflicts.
- Respond promptly to community complaints or grievances related to the construction project.
- Collaborate with the project team to resolve issues and develop mitigation strategies.
- Document and track community feedback concerns and resolutions.
- Prepare regular reports on community engagement activities and feedback received.
- Maintain accurate records of interactions and communications with community members.
- Provide insights and recommendations to project leadership based on community feedback.
- Coordinate with the construction supervision team to understand project milestones and potential community impacts.
- Liaise with public relations and media teams to ensure consistent messaging.
- Work with environmental and safety teams to communicate project risks and safety protocols.
Qualifications Experience Knowledge and Skills:
- Bachelors degree in Communications Public Relations Social Sciences or a related field.
- Minimum of 7 years of experience in community relations public affairs or stakeholder engagement preferably in the construction or infrastructure sector.
- Strong interpersonal and communication skills.
- Conflict resolution and problem-solving abilities.
- Proficiency in public speaking and conducting community meetings.
- Excellent writing and content creation skills.
- Knowledge of community engagement best practices and construction project impacts.