Coordinator - Customer Services - Milaha

Communication
Internal Communication:
Feeder Operations & Liner Operations Feeder Sales Team
Feeder Commercial Team Feeder Agencies Feeder Pricing Team Feeder Manager
Purpose:
Coordinate all Asia service Europe BSX TEX BCX & third party vessel loading
to ensure shipments are effected in accordance with commitment made to customer(s). Assist
pricing team in all pricing related activities.
External Communication:
Customers & Feeder Agencies
Purpose:
Communication related to loading to customers as well as agencies related loading
to Milaha feeder. Maintain close communication with agents with regards to pricing loading
stats & operations aspects with special ref to customers requirements

Occupational Health & Safety and Environment
Accountability:
Are accountable for their acts and omissions.
Responsibility:
To follow agreed safe systems of work; to follow training and instructions;
and to report accidents incidents and near misses.
Authority:
To stop work if they think the work is unsafe.

Key Roles & Responsibilities
1. Execute the daily follow up call for bookings to customers and circulate Cargo Booking
Forecast (CBF).
2. Maintain consistent higher loading of vessels and ensure vessel is fully utilized.
3. Coordinate independently with customers for bookings (i.e. Milaha service and third party)
while thoroughly verifying customer lists and issuing voyage No Objection Certificates
(NOCs).
4. Communicate booking requirement from customers & agents (i.e. Milaha service Bangladesh Chittagong Express (BCX) / Black Sea Express (BSX) & thirdparty service) and ensure all systems are updated accordingly with daily vessel update to all customers.
5. Communicate all customer requirements within internal departments as well as external
agent and service providers.
6. Coordinate independently all exports jobs related to third party /Milaha service with close
coordination with customers/ main lines to secure the business.
7. Execute regular follow up with respective agents for booking forecast any drop in booking
or increase in booking to be informed to commercial & operations team for vessel
planning purpose and providing the necessary feedback to commercial team in case
booking does not materialize due to rate or space issue.
8. Field day to day customer enquiry for rates and send rates to customers. Ensure rate
updated in system without any errors.
9. Highlight nonactive customer and try to resolve issue to get regular support.
10. Monitor weekly /monthly customer loadings averages and ensure regular support.
11. In Follow up with Main line for Terminal Departure Report (TDR) upon the vessel sailing (in case of thirdparty loadings) and arrange to send the same to operations team in order TDR is approved in system.
12. Send arrival notice & NOC to customers prior vessel arrival in port for import shipment on
third party /Milaha service.
13. Assist in preparing statistics and reports required for the commercial team including agents performance and loadings for respective services. Competition loading monitoring weekly basis in ASIA sector.
14. Update mainline service profile /services to ensure we always have clear overview of
their service scope and any changes coming up with in region.
15. Perform job related duties as assigned.