Air Freight Specialist

Responsibilities:

• Understanding clients’ travel requirements and asking relevant questions to gather as much information as possible.
• Outlining all options regarding possible destinations, flights, car rentals, accommodation and exchange rates, as well as discussing issues like safety and immunization with clients.
• Meticulously capturing all client information into databases.
• Booking flights and accommodation and arranging car rentals as per client specifications.
• Ensuring clients are provided with an itinerary and schedule where required.
• Answering all clients’ questions and addressing complaints as soon as possible.
• Reporting to the travel manager.
• Keeping all client information strictly confidential.
• Providing friendly service and building professional relationships with clients.