Survey Operator

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Job Purpose:

To work as part of a team responsible for the management, maintenance and development of the

information systems and databases.

SkillSet : SQL Server, Installing and configuring the SSRS, Query Optimization, Database Performance Tuning

Requirements

• Current certification in Microsoft Database Technologies or demonstrates a commitment to self-development such as progress made towards certification such as exams already taken.
  
• Committed to gain further professional qualifications, education and training.
  
• Current certification in ITIL service management, to at least foundation level.
  
• Current certification in APM or equivalent, fundamentals of project management. Application and certificates Experience
  
• Demonstrable experience of managing and supporting enterprise database infrastructure solutions and technologies.
  
• Experience of IT technology and products including Windows server, Microsoft SQL Server, T-SQL and PowerShell/scripting.
  
• Technical knowledge and experience of administration, design and implementation of SSIS and SSRS.
  
• Theoretical and practical experience of Database back-up and recovery.
  
• Experience of working in a Higher Education institution.
  
• Experience of working with SITS, Agresso, Scientia.
  
• Experience of Microsoft Azure Technology.
  
• Experience in database migration. Application, test, and interview Special Knowledge
  
• Expertise in SQL Always on availability groups configuration and management.
  
• Ability to interpret business requirements and develop an appropriate solution.
  
• Ability to quickly and effectively solve technical and other work related problems in a logical and methodical manner.
  
• Good knowledge of emerging database technologies.
  
• Good knowledge of IT security and information security standards.
  
• Familiarity with Service Delivery standards and frameworks (e.g. ITIL).
  
• Basic understanding of networks.
  
• Experience of working with SITS, Agresso, Scientia.
  
• Demonstrable project management skills.
  
• Ability to implement solutions to enable seamless integration of key business systems.
  
• Ability to provide indepth support, advice and development for key business systems. Application, test, and interview Communication
  
• Excellent customer communications and service skills.
  
• Excellent verbal and written skills.
  
• Ability to communicate and influence clearly and effectively.
  
• Ability to develop positive working relationships across organisational boundaries and hierarchies internally and externally.
  

Duties and Responsibilities:

• To manage relationships with key business stakeholders and technical colleagues to investigate, analyse and assess business solutions within the University in order to design, develop and implement suitable database solutions.
  
• To provide advice and support for projects related to the procurement, implementation, customisation and rollout of new database systems and associated software applications.
  
• Write high quality design specifications, test plans and code for testing and implementation.
  
• Provide Analysis on how the University can best leverage the investment in database technology and associated Corporate Systems to achieve business process improvements
  
• To liaise with other staff in Computing & Library Services regarding hardware and infrastructure requirements for the implementation and maintenance of database technology and associated information systems
  
• To provide continuous monitoring, maintenance and management of existing databases /information systems with a view to making amendments/ enhancements/ configurations to existing software or database resources when necessary
  
• To participate in data quality and security initiatives to ensure high quality secure data in all systems supported by the team and advise on quality and security in other areas
  
• To ensure all developments have received the correct level of authorisation and checking prior to release
  
• Liaise with colleagues to investigate and resolve faults
  
• To deliver change by providing customer support and training, with accompanying documentation
  
• To develop processes to allow timely and appropriate access to data
  
• Participate in planning and implementing third party vendor software, including upgrades
  
• To keep abreast of new developments in information systems and database technology
  
• Generate high quality reports, or assist others to produce reports, from systems supported by the team
  
• Act as technical expert for identified databases, association with related applications, and share knowledge as appropriate
  
• To carry out other appropriate tasks as required by the department from time to time