We are searching for an incredible In House Marketing / Client Care Coordinator who is
passionate about Customer Service Experiences, Attention to Detail, Training and Supporting
various Team Members such as Buyer and Listing Specialists and Office Administrative Staff who
collectively will achieve Extraordinary Results. The ideal candidate will display a great sense of
urgency without any detriment to the final results and it s quality.
We strongly believe in supporting each other so that we all Win and we are focused on excellent
client experiences, continuous improvement and envision a team member that embodies those
values by keeping up to date with the rapid pace of the real estate industry themselves but also
encouraging and guiding their fellow team members.
About the Team:
Our caring and results driven team is what makes the business so successful! It is presently led
by a sales leader who is ranked one of the top producers regionally and nationally.
Our goal is to continue the culture of excellence through teamwork and to recognize the
importance of all team members and their individual talents that come together to make us
whole and better together by allowing each team member to shine and do what they love to do
best! As a Team of Real Estate Professionals we recognize and appreciate the responsibility we
are gifted and trusted with, to be a guide to our valued clients on their journey towards their
dream of home / cottage ownership & sound financial investments.
Role Responsibilities:
Committed to a Positive, Caring Environment Focused on Service Excellence for our Clients and our Team Members.
Develop Creative Promotional Initiatives to attract more leads and sales, share ideas and offer feedback when needed
Develop New and Exciting Ways to Market our Team, to our ideal clients, through various media and to keep us on the leading edge in all of our Marketing efforts.
Promote an Environment where Continuous Improvement and Professional Development is Valued and Encouraged.
Work with the Team Leader on a Budget that will include Marketing, Client Touchpoints,
Appreciation Gifts and Events, Team Meetings and Team Building Activities, as well as
Community Events and Involvement, etc.
Work with the Team Leader on the development and implementation of a scalable and consistent Sales Process that is Customer Service Centric at its core.
Work with the Team Leader to design and implement systems and training for sales and administrative staff.
Qualifications:
Minimum of 3-5 years of experience in a client service role with sales experience & strong marketing background with a track record of working collaboratively in a positive team environment, great attention to detail and a focus on a high level of client service.
The ideal candidate will have a real estate background and a real estate licence would be a great asset but not a necessity.
Strong Marketing Experience / Background an asset / Administrative Experience would also be an asset.
Strong understanding of technology with the ability to learn and master new software quickly
Strong communicator who excels at visual, verbal and written communication
Positive and Self aware individual who takes responsibility for their own actions and who enjoys working in a supportive team environment.
Ability to set targets, outline performance plans, and create effective best practices
What You'll Bring to This Role: Ability to fluently communicate in English Must be an administrative ninja - someone who derives pleasure from crossing their T s and dotting their I s. All around proactive and positive attitude Ability to troubleshoot independently and find solutions An interest in working within a digital world with particular attention to technology trends, an openness to learning new tools and adapting how you work A demonstrated commitment to offering value to our clients and providing a truly memorable and high level of customer service that will keep our clients returning for years to come Relevant experience in customer service, administration or applicable transferable skills Extensive technical knowledge in Google Suite (Drive, Gmail, Sheets, Docs) Excellent time management, organization, task prioritization and problem-solving skills