Customer Care Executive- Lab

Greet patients or their families and determine the nature of their inquiry. Provide information to assist patients or refer them to the appropriate contact, either in the organization or elsewhere. Advocate for patients’ and their families’ rights and responsibilities, confidentiality, information, and education. Develop and maintain the feedback/complaint procedure for customers to use and receive redress. Communicate all information to the Floor Supervisor on a daily basis. Expedite the flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.