Pre-Go-live:
· Oversee the implementation and acceptance testing of terminal IT applications contracted with suppliers.
· Plan and develop the processes and procedures for future operations, in collaboration with the IT team.
· Continuous review of intended IT installations and time-schedule to secure a timely go-live.
· Understand and develop interfacing system between Applications, SQL and Oracle Database Management.
Post Go-live:
· Ensure the IT Infrastructure systems (hardware, software, equipment systems) are always available and accessible to designated users 24x7.
· Actively respond to incidents, following incident management practices.
· Effectively manage service contracts, SLAs, and OLAs.