WATCH OFFICER
Posted on :
01-08-2022
Employer Active
1 Vacancy
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Jobs by Experience
7 - 8 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
01-08-2022
Job Description
Req ID : 1323693
- Manages, monitors and maintains situational awareness of all network and system entities under the responsibility of the RNOSC.
- Single point of contact for all communications needs and perform Enterprise services as required.
- Attends and or conducts regular meetings to keep all parties apprised of network and communications/data systems changes, improvements, and project progression as required.
- Schedules and prioritizes individual workload, and provides status of tasking to the RNOSC Chief Watch Officer as is required.
- Focal point for reporting all incidents (disruptions or potential disruptions in service availability or quality) and user POC for Service Requests (routine requests for services).
- Provides overview and implementation of all NTOs as distributed to the various levels and ensures accuracy of all data prior to submission for completion.
- Facilitates problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process in order to provide the customer with feedback and/or resolution information as needed.
- Works closely with all entities to ensure tickets are updated accurately and with the current information.
- Provides technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under the responsibility of the RNOSC.
- Provides initial response to outage, degradation, or other events affecting systems and networks under the responsibility of the RNOSC, in assigning trouble tickets to the appropriate section.
- Takes guidance and direction from RNOSC Chief/Watch Officer if service request is beyond scope of the RNOSC.
- Responsible for ownership of Incident (Remedy) tickets from start until resolution and confirmation and closure of ticket once escalated to the TNOSC while keeping the customer informed of progress.
- Assists in preparing and presenting networks and systems outage reports for the RNOSC to various agencies.
- Assists in monitoring and tracking all networks and systems under the responsibility of the RNOSC and assist in completing outage trend analysis reports.
- Assists in providing operational status reporting to the TNOSC relating to network operations.
- Enforces IA in accordance with AR 25-2 and shall provide initial triage on suspicious activities and evaluate them in accordance with policies and procedures.
- Processes and tracks authorized service interruptions (ASI) for subordinate facilities for routine maintenance and other scheduled service interruptions.
- Conducts systematic audits on all information provided by the sites to include but not limited to database backups, network diagrams, and end of lifecycle data.
- Additional requirements may vary depending upon location.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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