Vip Care
Vip Care
Posted on :
02-09-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
3 - 0 years
Monthly Salary
SAR 6000 - 10000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
02-09-2021
Job Description
Req ID : 713552
- Apply VIP & customer care policies and procedures, according to department KPIs.
- Full implantation of different Bupa products, values and policies, to reflect Bupa images in front of the customer.
- Handling the daily received cases by customer care email, fax, visits or the call center.
- Doing the outbound calls, and making sure to give the member proper updates, and proper closing of the cases. according to best practice procedures & guidelines.
- Ensure to answer customer care extension according to agreed service level.
- Maintain the proper escalation of the sensitive & complicated issues to the line manager.
- Maintain more than 90% quality of cases
- Proper closing of the cases with less than 1% of re-opening of the cases to avoid double work.
Employment Type
Full Time
Company Industry
Department / Functional Area
Doctor / Nurse / Paramedics / Hospital Technicians / Medical Research
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
