Universe Manager

- Manage the Universe staff by preparing schedules, setting goals and objectives, managing performance, training and motivating employees, in order to ensure the highest levels of performance are achieved
- Develop a commercial policy, a season layout plan, in addition to an annual timetable for commercial campaigns
- Recommend price modifications based on benchmarking in order to maintain competiteveness
- Monitor the Universe sales figures, inventory, profit and loss report and ensure that weekly and seasonal targets are achieved by the team
- Monitor stock levels on a continuous basis, assist the Shop Manager in making inventories on a regular basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times
- Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
- Develop and maintain a calendar for the shop events and communicate it to the team in order to ensure smooth and timely running of activities; supervise the communication of shop events and promotions to customers through social media tools