Trainer For Call Center
Posted on :
08-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2269581
- Effectively deliver/facilitate adult classroom training in support of Contact Centre operations to ensure superior workforce preparation including the development of agreed-upon performance metrics.
- Ensure all training activities are successfully delivered to meet or exceed expectations, to ensure that all initiatives are carried out within set timelines.
- Provide input, feedback, and support to enhance the overall performance of the Contact Center to ensure the achievement of organizational goals and objectives.
- Complete all daily training administrative work; Tracks and records Quality measures and findings reporting these to management on a daily/ weekly/monthly basis.
Employment Type
Full Time
Key Skills
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