TestNDT Inspector - Level I

• Being the standard bearer for service to our clients
  
• Providing consistency and sharing of best practice across our functions
  
• A focus on continuous improvement to enhance our ways or working
  
• Maintaining a collaborative approach with a focus on support, communication and teamwork
  
• Coaching, developing and recognising the contribution from our teams
  

• Deal with calls that come into the Client Services department in an efficient & courteous manner
  
• Deal with general customer queries & respond efficiently & courteously to all internal and external enquires
  
• Deal with customer complaints when they are referred to the department, and escalate any to the Head of Client services that cannot be satisfactorily dealt with
  
• Standard reception duties including dealing effectively with telephone enquiries, particularly those related to Bonhams auction programme.
  
• General administrative duties
  
• Receiving visitors and book in items for valuations determining the correct department
  
• Ensuring the best possible presentation of Bonhams in the public reception area, and keeping the private reception area tidy and efficiently organised.
  
• Assist with efficient registration of clients for sales and take absentee bids.
  
• Ensuring all equipment is adequately maintained.
  
• Dealing with catalogue requests and taking money for catalogues over the counter.
  
• Maintain a library of catalogues
  
• Safeguarding the security and confidentiality of information at all times and complying with the Data Protection Act.
  
• Deal with payments on a daily basis, e.g. credit cards/cheques/cash
  
• Record payments on the company system
  
• Liaise with relevant departments to deal with queries
  
• Complete post sale process including processing of invoices
  
• Assist with offsite sales
  
• Deal with banking and petty cash
  
• Handle the high volume of calls for absentee & telephone bidding & input bids
  
• Create and update client accounts
  
• Deal with Internet registration enquiries
  
• Post sale customer contact
  
• Work with regional and European offices and salerooms to ensure the same standard of customer services is provided throughout the company.
  
• Willingness to accept assignments with a positive attitude
  
• Flexible working hours when required, including evening and weekend sale coverage
  

Profil

• Computer literate with proven experience
  
• Excellent interpersonal skills
  
• Flexible team player
  
• Able to work on your own as well as part of a team
  
• Previous first experience in France in client service desk or back office in art related environment ( gallery, auction ).
  
• Trilingual Chinese French and English