Technical Support Engineer
Posted on :
07-07-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1199570
- Provide high-level technical expertise for customers in English
- Communicate with customers and manage issue resolution in our ticketing systems
- Gather required files, reproduce software issues, formulate, and test issue resolution
- Apply critical thinking skills to connect information from various sources and provide resolution
- Escalate tickets as required with all supporting information
- Collaborate with different product specialists to resolve complex issues
- Use remote meeting software to meet with customers and troubleshoot issues
- Assign cases to specific groups within Acrolinx
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
Engineering
Key Skills
- Engineering
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