Technical Support - Apps and Infrastructure.

• Presenting and demonstrating Alnafitha’ S services to customers.

• Build scope of work/low level technical scope based on the business requirements.

• Deliver regional technical implementations and solution design within Alnafitha’ services on customer’s sites and remotely.

• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.

• Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.

• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.

• Ad hoc Services: Short and time limited engagements focusedoncustomer specific issue remediation or support (e.g. Chalk Talks).

• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.

• improvingthe overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment inTechnology.

• Deliver solutions related documentations that could include scope of work / user manual.

• Participating in building Alnafitha’ s technical content library. Ex. Knowledge base and other technical contents.

• Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)

• Mentor other team members on deployed solutions and best practices.

• Perform other related duties as assigned.

Requirements

• Bachelors Degree in Computer Science or equivalent
  +5years of experience in the same position
  ITILFoundation(Must)
  Microsoft Certified: AzureAdministrator(Must)
  Microsoft Certified: Azure Solutions Architect Expert(Preferable)
  MCSE Certified(Must)
  Microsoft WindowsServer
  ExperiencewithCloud technology [Saas, Iaas, and Paas]
  Goodknowledgefor AWS(Preferable)
  Familiar with different migrationscenarios (Between On-Premises and Cloud)
  Activedirectory,andvirtualization
  SSO solution (Active DirectoryFederationService)
  File Server
• Technical ideas to non-technical audience and work with individuals at all levels.
• Excellent communication skills in English (both written and oral); able to concisely communicate security risks to both technical and business audiences.
• Active Listening
• Oral Communication
• Interpersonal Skills
• Customer Service
• Guidance
• Agood memory of how software and operating systems work
• Problem solving skills
• A positive attitude and energetic work style
• An ability to lead others
• Works to the strategic direction of the organization
• Excellent time management skills
• High sense of responsibility and ownership, acting like owner in what you do.
• Exceptional communication and presentation skills
• Being able to work on their own or in a team
• Being able to work to tight deadlines
• Ability to maintain composure during stressful situation
• Handling many tasks & responsibilities
• Fluent in Arabic and English.