Technical Support Administrator
Posted on :
26-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2561012
- Provide technical support to end-users across various locations.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Assist with the setup and configuration of remote workstations and devices.
- Diagnose and resolve technical issues via phone, Teams, email, or remote desktop tools.
- Escalate complex issues to appropriate IT personnel when necessary.
- Document and track support requests to ensure timely resolution
- Install, configure, and update software applications and operating systems.
- Conduct remote troubleshooting for hardware-related problems and coordinate with vendors for repairs or replacements.
- Provide guidance and training to remote users on IT tools, applications, and best practices.
- Create and update user documentation for common issues and resolutions.
- Ensure compliance with security policies and procedures for remote access.
- Implement and maintain security measures to safeguard remote systems and data.
- Communicate effectively with team members and management regarding ongoing support activities.
- Proven experience as an IT Technical Support Specialist or similar role.
- Familiarity with remote support tools and techniques.
- Ability to work independently and efficiently in a remote environment.
Employment Type
Full Time
Department / Functional Area
Key Skills
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