Technical Consulting Specialist Jeddahx ITSM and ITOM Solutions

• Presenting and demonstrating Anahita S services to customers.
  
• Build scope of work/low level technical scope based on the business requirements.
  
• Deliver regional technical implementations and solution design within Anahita services on customer s sites and remotely.
  
• Provide support troubleshooting and solutions to complex problems. This involves dealing with difficult situations including complaint handling sensitive customers and mission critical support.
  
• Conduct proactive services with clients through Risk Assessments Health Checks Code Reviews or other similar offerings.
  
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  
• Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g. Chalk Talks).
  
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  
• Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.
  
• Deliver solutions related documentations that could include scope of work / user manual.
  
• Participating in building Anahita s technical content library. Ex. Knowledge base and other technical contents.
  
• Assist in representing Anahita in any forum (i.e. seminars technical or marketing conferences event)
  
• Mentor other team members on deployed solutions and best practices.
  
• Perform other related duties as assigned
  

Requirements

• Bachelor s degree in Computer Science or equivalent.
  
• ITIL Expert (Must)
  
• ISO 20000 Foundation (Preferred)
  
• ManageEngine Certified Solution Expert (Preferred)
  
• Microsoft Certified System Engineer (Preferred)
  
• CCNA (Preferred)
  

• Experience in same or similar technology: 5 (ManageEngine BMC ServiceNow Microsoft SolarWinds ...)
  
• Should be a practitioner in the area focused on core IT Service Management / ITIL functions.
  
• Experience being involved in different types of solution implementations
  
• Good technical background with the ability to discuss architecture hardware and software.
  
• Experience across different industry sectors.
  
• Good Experience with CMDB Asset Management.
  
• IT networking skills and experience
  
• Excellent understanding of Windows UNIX and Linux infrastructure including File System Registry Active Directory user profiles security.
  
• Understanding of virtualized technologies such VMWare and HyperV
  
• Acceptable experience with databases such as MYSQL PostgreSQL MSSQL.
  
  

• High sense of responsibility and ownership acting like owner in what you do.
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities
  
• Fluent in Arabic and English.