Technical Account Manager

A Little About Us

Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.

We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us!

Job Description

EDB is hiring Technical Account Managers (TAM) for Europe. The TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres across their data-centers. The TAM serves as a trusted advisor to ensure successful implementations and as an account manager to ensure that the customers become a positive reference and continue their standardization on Postgres technology. The TAM is also the customer's single point of contact into all technical areas of EDB. As such, the TAM’s technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

TAMs are focused on expanding the use of Postgres in their customer’s organizations. They are acting in a consultative capacity.

What Your Impact Will Be

• Close technical engagement with several large EDB customers
• Establish a close working relationship with the customers’ technical leadership team
• Help EDB customers maximize the value of their Postgres investment
• Assist EDB customers develop and deploy Postgres proliferation strategies
• Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture leadership and project management)
• Coordinate the interaction between EDB’s technical teams, such as Professional Services, Technical Support, DBA Services and Engineering, and the customer’s IT team
• Maintain current functional and technical knowledge of the entire EDB product line
• Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
• Help to document best practices in developing and deploying EDB solutions
• Function as a front-line technical resource for "best practice" and informal customer questions
• Act as the liaison with the customers’ ISV partners
• Travel is required up to 5-20% percent of the time, including limited international travel