SYSTEM SUPPORT SPECI....
SYSTEM SUPPORT SPECIALIST
Posted on :
20-07-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 671691
- Provide Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
- Uses work order system to initiate, update, and track all user generated work orders.
- Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
- Install new versions, updates, service packs, or replacement parts for all supported Unit equipment.
- Operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
- Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
- Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item.
- Supports analysis, design, testing, and implementation of systems and networks
- Applies basic knowledge of IA concepts, practices and procedure within the computing environment.
Employment Type
Full Time
Company Industry
Department / Functional Area
System Administration / Network Administration / Security (IT Software)
Key Skills
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