Support Service Officer

SCOPE:

Gather and document integration, functional and non-functional requirements

Translation of business and functional requirements into system specifications.

Work with various stakeholders to elicit integration requirements between various solutions and product streams

Identify and document data mappings and integration specifications for integrating various solutions

Review vendor API documentation and assist in update of integration design

Prepare questionnaire and conduct discovery sessions with the vendor to understand integration capabilities of the vendor

Evaluate business processes, anticipate requirements, uncovering areas for improvement,

Analyze requirements and help project team in solution design and implementation

Work with the project team in completing all relevant and required documentation in alignment with OPS standards.

Handle project co-ordination and end to end project management activities with the project team and with external stakeholders

Work with the architecture team in completing project gating documentation and related gating requirements

Perform user acceptance testing

DELIVERABLES:

Conduct JAD sessions with stakeholders to create, review, document and validate any or all of the following for the SCJ/OCJ Digital Transformation:

Integration Requirements

Business Requirements

Functional Requirements

Non-Functional Requirements

System Specifications

Data Mapping

Integration Design

Journey Maps

Process Flow/Mapping and Modelling

Requirements Traceability Matrix

Options Analysis

Costing analysis

Business Case

Conduct, assess, evaluate and document stakeholder interests and business needs

Create and validate use cases, user stories

Produce visual depiction of use cases and process flows; ensure alignment with the program area and associated business architecture, as well as traceability to solution logical and physical architectures

Current State / GAP Analysis

Final specification and documentation of all reporting requirements for the solution

Final Logical/Physical Data Model, Data Dictionary and CRUD Matrix documentation

Create, review, provide input and support of Enterprise Architecture artifacts for all checkpoints as needed

Assist with system and user interface design and modifications (data & screen) as required

Review all test scenarios to ensure the requirements are met; establish traceability matrix to monitor output

Assist testing team in the resolution of test defects

Ensure alignment and adherence to Ministry processes and standards

Research and document comparisons of existing Ontario Government, or COTS systems that will meet the client requirements

The consultant resource will interface directly with the program area staff and management and is accountable for ensuring customer satisfaction related to the contracted work items

Develop workplan and outline of effort to completion

The consultant will provide a detailed list of all work/artifacts completed on the project

Track project activities in the project plan, and requirements throughout the project

Handle solution design activities with the development team, lead internal team reviews and negotiation with customer on design activities, design issues and design gaps

Attend any meetings related to the resolution of any request as required

Create Enterprise Architecture documentation (as required), Presentations (as required), Briefing Notes (as required), Status reports (as required)

Requirements

MANDATORY REQUIREMENTS:

Knowledge of courts business processes for criminal justice, family and civil lines of businesses

Hands on experience in implementing solutions for criminal justice, family and civil court case management solutions

Knowledge of native capabilities of the system that needs to provide the functionality of courts case management

Hands on experience on cloud integration technologies such as Spring Integration, Azure and IBM ACE

Hands on experience documenting integration specifications for mainframe solutions

Experience in structured methodologies for the design, development, implementation and maintenance of applications

Excellent facilitation and presentation skills

Excellent analytical, problem-solving and decision-making skills

Excellent verbal and written communication skills;

Highly developed interpersonal and negotiation skills

A team player with a track record for meeting deadlines

Proficiency with Microsoft suite including, Word, Excel, Visio and PowerPoint

Experience with OPS I&IT Processes, Standards and artifacts

Hands on experience in various project and product delivery methodologies such as:

Agile

Waterfall

Iterative Agile

Product management

Experience in using technical solution design and prototyping tools to assist in JAD and design sessions with stakeholders

SKILLS AND KNOWLEDGE:

Create detailed integration specification documents, business analysis documents, user stories, business case

Knowledge of courts business processes for criminal justice, family and civil line of business

Hands on experience in implementing solutions for criminal justice, family and civil court case management solutions

Knowledge of native capabilities of the system that needs to provide the functionality of courts case management

Hands on experience on cloud integration technologies such as Spring Integration, Azure and IBM ACE

Hands on experience documenting integration specifications for mainframe solutions

Business Analysis experience at the specified level in large IT organizations, preferably within a Public Sector environment

Hands on experience in various project and product delivery methodologies such as Agile, Waterfall, Iterative Agile, Product management

Benefits