Supervisor

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor.
• Analyse sales data to maximize sales on day to day basis.
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager.
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained.
• Motivate team members to achieve shared goals and acknowledge team and individual successes.
• Ensure all new starters are inducted into the department team.
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action.
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand.