SPEAKER RECEPTIONIST

• Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.
• Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.
• Room guests according to reservation requests and inventory availability.
• Programme guest keys and master keys following established standards and procedures.
• File and manage registration cards for guests according to established standards and procedures.
• Create, modify and cancel guestroom reservations for walk-ins when required.
• Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out.
• Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.