SPA - GUEST SERVICES ASSISTANT
Posted on :
17-07-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
17-07-2022
Job Description
Req ID : 1246446
- Be on time for shift and maintain consistent, regular attendance record.
- Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.
- Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
- Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
- Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
- Ensures adequate stock of supplies and equipment; inform management when stock is low.
- Review guest appointment/schedules as needed.
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
- Maintain complete confidentiality in all guest matters in accordance with company policy;
- Handle guests’ questions and concerns professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
