Spa Director

Job Description Scope and Objectives • The Spa Director is responsible for the establishment and execution of clear short- and • long-term goals. This includes the daily leadership of the spa and / or fitness / recreation team, • business and strategic directions of the business, including marketing and social activities to promote • the spa and / or wellness facilities. The quality and guest experience, as well as team motivation, is a • key component of everyday operations. Proactive management of financial P / L for maximum • business opportunities as well as ensuring that optimal internal auditing processes are in place. Job Responsibilities • Adhere to the Spa Policy & Standard Operating Procedures manual. • Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times. • Manage the operations and efficiency of the spa facilities. • Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams. • Establish proactive strategic initiatives for the spa to help market the overall offers / products. • Maintain extensive knowledge of competitors, including locations, product offerings, pricing, • promotions, and sales techniques. • Carry out any other duties and responsibilities as assigned by the hotel team. • Protect the rights of the property at all times. Administrative and Financial Responsibilities • Assist in the development and implementation of financial budgeting and analysis for the departments within the facility. • Provide monthly budget and forecasts when requested. • Responsible for staying within the allocated budget from cost and maximising profitability. • Establish reliable systems to track all internal inventories for the department and report any variances. • Approval of payroll hours and hotel administered service charges / gratuity reports. • Generate and review daily / monthly facility and productivity reports including monitoring schedules. • Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production of our products and services. • Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair. • Submit monthly reports using the spa performance reporting tool to the property and corporate teams. • Report any maintenance requirements of the spa. Strategy and Marketing of Spa Assets • Lead the implementation of a 12-month strategic initiative and marketing plan identifying new business and marketing opportunities inclusive of social, digital and events. This includes initiatives to drive awareness for in-house guests, corporate groups as well as the local community. • Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates. • Ensure all collaterals and communication are aligned with the brand guidelines. If none are available, seek support from the corporate teams.