Services Relationshi....
Services Relationship Manager
Posted on :
15-10-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 6000 - 10000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
15-10-2021
Job Description
Req ID : 753078
- Act as the customer’s non-technical primary Point of Contact for Services and Support
- Ensure the correct setup of services, and provide training on tools and procedures to assure the customer experience
- Track service delivery to ensure meets or exceeds operational KPIs to maximize customer satisfaction and ensure service renewals
- Respond to questions and queries in relation to services
- Build virtual teams to facilitate communications with the services delivery teams, the customer, the sales teams and any other internal or external organizations
- Create account plans including clearly aligned operational procedures for critical incidents
- Address any customer satisfaction issues across the customer’s organization and follow up
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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