Service Technician
Service Technician
Posted on :
26-05-2021
Employer Active
1 Vacancy
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Job Description
Req ID : 604537
- Inform customers of job status
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed company quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all van stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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